The Famous Buffer-Boomerang Technique with Richard Blank of Costa Rica’s Call Center

Welcome to another episode of Conscious Design Podcast, today Ian welcomes Richard Blank. Richard starts off by explaining what he does and what his company is based around. Richard even talks a bit about his background. Richard and Ian both discuss the importance of culture and how it shapes the business you are trying to build in the foreign country. Richard then discusses how to properly motivate employees and what techniques he uses. Richard then mentions and recommends how to treat your employees and what are some techniques he has mastered and tried out which bring him results. Richard however mentions what is important when calling customers and what needs to be said and done to make them interested in what you are selling. Richard also mentions trust and how it is built. In the guest outro Richard invites people to check him out.



  • 0:00 – Guest Intro
  • 4:53 – Culture
  • 8:26 – Motivation
  • 14:46 – Employees
  • 18:46 – Subscribe!
  • 19:11 – Customers
  • 28:48 – Trust
  • 36:10 – Guest Outro


About Richard Blank:

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. Richard Blank has been the CEO of Costa Rica’s Call Center since 2008.


Richard holds a Bachelor’s Degree in Communication and Spanish at the University of Arizona and a certificate in language proficiency from the University of Sevilla, Spain.

callcenter, The Famous Buffer-Boomerang Technique with Richard Blank of Costa Rica’s Call Center, Peterman Design Firm

Know more about Richard and Costa Rica’s Call Center here:

check out the video version here

Hosted by: Ian Peterman, CEO and founder of the Peterman Design Firm

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