our frequently asked questions

Read the Peterman Design Firm FAQ to get answers to your questions quickly.

Peterman Design Firm FAQ, FAQ, Peterman Design Firm

what we do

The Peterman Design Firm FAQ is built based questions our clients ask us and things every client should know before working with us. If you can’t find an answer to your question here, feel free to contact us.

  • ARE QUOTES FREE?

    Yes, rough estimates are provided free of any cost. For larger projects a rough estimate will be provided free of charge, but to get an exact project estimate may require a discovery.

  • WHO OWNS THE WORK?

    We strongly believe that you should own the work done for you. On some projects we take on part or all ownership of an idea, but that is not our typical consulting project. If your idea is part of project partM, then we own the idea with you getting royalties.

  • DO MEETINGS COUNT TOWARD BILLABLE TIME?

    Each project includes 1 hour of meeting time a week, any time after is billed when hourly, or counts toward project hours in fixed rate projects.

  • DO YOU DO SMALL PROJECTS FOR CLIENTS?

    Yes! We work with all sizes of projects and clients. We’ve done work for startups and fortune 100 companies.

  • WE HAVE MANY PROJECTS THAT NEED TO BE WORKED ON, DO YOU OFFER A RETAINER OPTION?

    We do offer a retainer option for clients based on the number of hours needed on an ongoing basis. With a flat monthly retainer fee (3 month minimum) we can act as your full-time, in-house design department. This allows us to be more responsive and on top of your requests as your hours are already scheduled into to calendar and you won’t be stuck waiting for other projects to complete before we can help you.

  • HOW CAN I PAY?

    We accept ACH, checks, and cashier’s checks.

  • DO YOU ACCEPT PAYPAL?

    We don’t accept PayPal or other types of payment transfer such as Zelle and Venmo.

  • DO YOU ACCEPT CREDIT CARDS?

    We accept credit cards on a case by case basis.

  • WHAT IS THE BEST WAY TO CONTACT THE PETERMAN DESIGN FIRM?

    Our contact form or email, [email protected] is the best method. For rush jobs please call 360-474-7525 and email us as well.

  • HOW DO CHANGE REQUESTS WORK?

    — Changes are revisions or edits requested by you.

    — Each non-hourly project is given a set amount of RFC hours (Change hours) to take care of changes requested by you.

    — All changes must include a RFC document, this helps keep track of changes when anyone looks back at the project.

    — RFC’s will be reviewed, signed, and the estimated hours to complete the change will be sent to the you.

    — Changes, containing any number of edits, will only be performed with a signed RFC.

    — Changes must fall within the allotted Change hours for a project if it is a non-hourly project.

    — Changes must fall within the given Scope of the project.

    — Hourly work has no limits on edits.

    — Additional changes over the given RFC hours are either billed hourly or require an additional proposal/agreement.

  • WHAT ARE NOT CONSIDERED CHANGES?

    — If there is a large change needing more time that was specified in the proposal for changes to a project, we will inform you, and the scope will most likely need to change as well.

    — Adding new products, parts, or changing what the deliverables are all scope change, and are outside of RFC’s.

    — Completing an initial task or getting more information to complete a task does not count as an edit, unless changes are requested by a client.

    — Mistakes made by the Firm do not count toward changes, and will be fixed.

  • WHAT IF MY PROJECT NEEDS TO BE RUSHED?

    We take rush projects on a case by case basis. With a phone call, we go over your needs and help determine if the additional cost of a rush project is actually required before starting one. There is an additional cost and we require a larger portion of the project to be paid up front.

  • WHAT DO I NEED TO START A PROJECT?

    To get your project reviewed as quickly as possible, here are the things we’ll need from you. First, if you need an NDA, let us know by contacting us. Next you’ll need to fill out a project brief, please fill out the one(s) that apply most to you. Keep in mind, more information is better as we can use our 15 min call most efficiently. Once that happens, we can review your idea and schedule a 15 min review call with you to discuss your project and what next steps look like.

  • DO YOU HAVE A FREE REVIEW?

    Yes, we do! Once you have filled out a project brief, we schedule a free 15 min call to discuss your project and what next steps look like.

  • WHAT IS PROJECT PARTM?

    If your idea is small and ideally 3D printable, project partM is for you. We design, developing, and launch typically small and simple products in return for owning the idea. We also pay you royalties based on your ideas sales that depends on the manufacturing type. You can learn more here about project partM.

Let's make your idea real today!

We’re here to guide you through the process of making your idea real and building your legacy. Contact us today to get a quote!

let's make something together

Thank you for connecting with us! We are excited to hear from you and look forward to learning about your idea. Please provide as much information as you can in your message. We value integrity and take your privacy seriously. We will not share anything you send us. Need an NDA? No problem. We’re happy to send you a signed one, just let us know in your message.

Excitement is contagious and we want to love your project just as much as you do. Let’s start our journey together. If you require funding, please contact us to learn about applying to our mentorship and funding programs.

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